Racing Privacy Policy
Your personal information matters to us. racing is committed to protecting the privacy of users in Bangladesh, and this policy provides a full account of how we collect, use, and safeguard your data.
Last Updated: January 2026
What Data We Collect
When you register on the racing platform, certain personal information is required. This includes your full name, email address, mobile number, date of birth, and residential address in Bangladesh. This information is used solely for account creation, identity verification, and service delivery. It is your responsibility to ensure the details you provide are accurate and up to date. Incorrect information may cause issues with account verification or payment processing.
Device & Browser Information
When you use the racing website or mobile interface, certain technical information is collected automatically. This includes your IP address, device type (mobile or desktop), operating system, browser type and version, and page visit duration. This data is used for platform development and security monitoring. It is especially useful for improving the experience of mobile users in Bangladesh. No device information is ever sold to advertisers.
Payment & Financial Information (BDT)
Payment information is collected when you deposit or withdraw funds on racing. This includes your bikiash, Nagad, or Rocket mobile number, transaction amount (BDT), and transaction timestamp. Full bank account numbers or card numbers are never stored on our servers — payment gateways handle that data securely on their end. Financial information is used solely for fraud prevention, anti-money laundering verification, and legal compliance. All financial data is managed in accordance with Bangladesh Bank guidelines.
Usage Data
Your activity on the platform — which games you play, which matches you bet on, and how long you stay active — is automatically recorded. This data is used to personalize your experience and support responsible gaming. It also helps detect unusual or suspicious activity, keeping the platform free from fraud. Usage data is never shared with third parties in a way that identifies you personally.
How Your Data Is Used
Racing is fully transparent about every purpose for which your data is used. Your information is only used for the purposes explicitly stated in this policy — never for unauthorized purposes, and never shared with advertising networks. The key purposes are detailed below.
Account Management
Your information is used to complete registration, login, password recovery, and account verification. This ensures your account stays secure and only you can access it.
Payment Processing
Your financial information is used to process BDT deposits and withdrawals and to maintain your transaction history. This ensures your payments are accurate and on time.
Customer Support
Your contact details and account history are used to accurately process and promptly resolve your complaints, questions, or requests.
Platform Improvement
Usage patterns are analyzed to continuously improve racing's services and to add new features that meet the needs of users in Bangladesh.
Beyond that, your data may also be used to meet legal obligations, prevent fraud and money laundering, and support responsible gaming. racing never sells your information to third parties for advertising purposes.
Cookies & Tracking Technologies
Racing uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored in your browser that make return visits faster and more convenient. They are used to remember your login status, save your preferred language, and maintain session security. Some key features may not work properly without cookies, making them an integral part of the platform's core functionality.
We use three main types of cookies. Essential Cookies Essential for core platform functions such as login sessions and security tokens. Functional Cookies Remembers your preferences, such as language selection and display settings. Analytics Cookies racing collects aggregated platform usage statistics that show overall trends without identifying any individual user. racing does not use advertising or third-party tracking cookies.
You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect core functions like login and payments. Most modern browsers include built-in cookie management tools.
Local storage and session storage are governed by the same rules. racing never shares cookie-collected data with advertising networks and does not engage in cross-site tracking.
Data Storage & Security
Racing uses industry-standard security technology to protect your data. All data is transmitted via SSL/TLS encryption, keeping your information fully secure in transit. Sensitive data stored on our servers — such as passwords — is encoded with strong hashing algorithms and cannot be viewed directly by any staff member. Regular security audits and vulnerability assessments are conducted to ensure the platform stays protected against modern threats.
Your personal data is retained only for as long as it is needed. While your account is active, your data will be stored. After account closure, certain information may need to be kept for a defined period due to legal obligations, though this is limited to the minimum necessary. Once that period expires, your data is securely deleted or anonymised.
Access to our servers is strictly controlled, and only authorized personnel can view data within a limited scope. Every access is logged and reviewed regularly. Two-factor authentication provides an additional layer of protection for user accounts.
In the event of a data security incident, racing will promptly notify the affected users and, where applicable, the relevant authorities. This commitment is part of racing's pledge to transparency and accountability.
Sharing Information with Third Parties
Racing never sells your personal information or shares it with third parties without reason. In certain specific circumstances, limited data sharing may be necessary, as detailed in this section. In every case, the information shared is kept to a minimum, and recipients are required to uphold the same standard of privacy.
Payment Service Providers: The relevant payment gateway receives the necessary information to process transactions via bKash, Nagad, or Rocket. This data is used solely to verify and complete payments, and each payment provider is bound by their own privacy policy. No additional information beyond what is needed for payment is shared with them.
Legal Obligations: Where required by Bangladeshi law or by order of a competent authority, data may be shared with government agencies. racing responds to lawful requests from law enforcement in connection with anti-money laundering or fraud investigations. Such disclosures are not discretionary — they are a legal obligation.
Technology Service Partners: We may work with trusted technology partners for server hosting, database management, or cybersecurity services. These partners receive only the data necessary to provide their services and may not use it for any other purpose. Data Processing Agreements (DPAs) are in place with all partners.
For any data sharing beyond the purposes listed above, your prior consent will be obtained. You can contact our support team at any time to learn more about how your information is shared.
User Rights & Contact
Racing believes every user has the right to full control over their own data. As a user in Bangladesh, you are entitled to the rights listed below, and racing is committed to upholding each of them in practice.
Right to Access Your Data
You have the right to know what information racing holds about you. Upon request, a summary of your data will be provided within 30 business days.
Right to Correct Your Data
If any of your information is incorrect or outdated, you can request a correction. Updates can be made through Account Settings or by contacting Support.
Right to Delete Your Data
When closing your account, you may request that your personal data be deleted. Data that is not subject to legal retention requirements will be removed within the designated timeframe.
Racing will always provide advance notice of any policy changes. If significant updates are made to this Privacy Policy, you will be notified via your registered email or through the platform. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. We recommend revisiting this page from time to time to stay informed.
For any privacy-related questions, complaints, or requests, please reach out to our support team. Our dedicated data privacy team is available seven days a week, Bangladesh time, and ready to assist you. Contact us at: support@racing.im
Our FAQ This page answers common questions about privacy. Responsible Gaming This page has more information on managing your account and gaming habits.
Your Data, Your Control
Your privacy is our top priority at racing. Play safely, enjoy with peace of mind — we're always here for you.